This podcast dives into the importance of building a deep and trusting relationship with your customer through insights and trends. Our hosts expose what it takes for businesses to remain successful by meeting customer expectations, enhancing customer experiences and improving customer retention rates.
Mike, an accomplished leader and entrepreneur, has worked in, built and led successful organizations and businesses in Innovation, Service Design, Business Transformation and Customer Experience. He's a strategic partner and works with Standing Partnership to collaboratively advance thought leadership in customer experience.
Nick has spent the last decade helping large organizations restructure their teams, revamp their strategy and leverage the right technology to transform their marketing and customer functions from cost centers to profit centers. His work often leads to new marketing, sales and customer experience structures that result in better alignment and unified strategies that lead to revenue gains for the organization.